Henn na Hotel Tokyo Asakusabashi | Official Website


We have outlined answers to questions that are sometimes asked to Henn na Hotel Tokyo Asakusabashi.

Can I make a reservation by telephone / e-mail?

When making a reservation by phone, please call our reservation center (050-5894-3780)
We are not accepting reservations by e-mail.

How many rooms can I make a reservation with one reservation?

You can book up to 4 rooms. In case of more than 4 rooms, we will accept as a group reservation. Please contact the call center.

Can I change or cancel my reservation details by phone / e-mail?

Changes and cancellations are possible only for those who have made reservations at our call centers.
If you applied on the web, please complete the procedure on the web where you applied.
If you applied through the call center, please contact the call center.

When are cancellation fees charged?

For reservations of 10 people or less, the fee will be charged from the day before the reservation. A cancellation fee of 20% will be charged the day before the reservation, and the full amount will be charged if no notice is received on the day of the reservation or on the day of the reservation.
For reservations of 11 to 99 persons, the cancellation fee will be charged from 20 days prior to the reservation date.


I made separate reservations, can I stay for consecutive nights?

If the room type reserved is the same, you can stay in the same room for consecutive nights. Please let us know when you make your reservation.

Can I pay with a credit card?

Yes, it is possible. However, for security reasons, only cards with IC chips and PIN codes can be accepted.
※Other cards and UnionPay cards are not accepted for robotic check-in.
※For AMEX cards, you will need to apply for a PIN code in advance.

What are the check-in and check-out times? Can I extend my check-out time?

Check-in time is after 15:00 and check-out time is by 11:00 A.M.
Extended check-out time is available for an additional fee of
1,500 yen per hour (including tax) from 11:00 A.M. to 1:00 P.M.
For stays after 1:00 P.M, an additional night’s room charge will be added to the room arrangement fee.
Please inquire at the front desk if you wish to stay after 1:00 p.m. The room charge varies from day to day.

Is it possible to change the check-in time?

Yes, if you check in after 11:59 p.m., please let the hotel know.
※No need to contact us if you check in before 11:59 p.m.

Is it possible to check-in after 24:00?

Yes, it is possible. However, please ring the intercom next to the entrance (outside) as the hotel entrance is locked after 24:00.

Can I leave my luggage before check-in or after check-out?

Free storage is available at the baggage port on the 2nd floor or at the front desk.

About sleeping with your child

Children under the age of 6 who sleep in the same bed as an adult will not be charged the child’s room rate.
The maximum number of children per bed is limited to one child per bed.

  • Single room: maximum 2 persons
  • Double: Maximum 3 persons
  • Twin: Maximum 4 persons
  • Twin extra (with sofa bed): maximum 5 persons

Please note that we cannot accept reservations that exceed the maximum capacity.
No amenities, towels, pillows, etc. are provided for children sleeping with their parents, but please ask our staff if you wish to have them provided.

Do you have a crib or bed guard?

No cribs are available. Bed guards are available, but in limited supply.

Can only minors stay at the hotel?

Guests under 18 years of age must have a parent or guardian’s written consent.
Guests under 15 years of age must be accompanied by a parent or guardian.
Please send the form by e-mail to the hotel’s e-mail address (info-asakusabashi@hennnahotel.com).

If we are unable to confirm your agreement, we reserve the right to refuse your stay.
Click here to download the consent form.

If I reserve multiple rooms, can I arrange adjoining rooms?

We accept this as a request. Please note that we may not be able to meet your request due to congestion on the day. Please understand in advance.

Do you have an accessible rooms?

We have a limited number of rooms available. For details, please contact Customer Center (050-5894-3780).

Are non-smoking rooms available? Are there any rooms available for smoking?

Smoking is prohibited in the entire building. (However, only Electronic Cigarette are allowed on the 3rd floor. Please apply for the Electronic Cigarette Usage Plan)

Are people staying overnight free to come and go 24 hours a day?

Basically, you can come and go as you please, but from 00:00 to 06:00, the main entrance is locked for security reasons.
Please touch your room key or use the intercom outside the main entrance to let us know if you do not have one.

Is there an exchange machine? Can I exchange foreign banknotes for cash?

there isn’t. For currency exchange, please call the staff at the front desk phone on the 2nd floor. A hotel staff member will assist you.
We do not accept foreign banknotes for exchange.

Are there any human staff? If I become ill during my stay, will a robot take care of me?

Hotel staff are on duty 24 hours a day, 7 days a week. In case of emergency, hotel staff will respond.

Can I send suitcases and other luggage to the hotel in advance?

It is possible, but please observe the following
Please make sure to pay by prepayment. We will not accept any payment on delivery. (Temporary temporary payment is also not acceptable.)
When shipping: Please specify the day before or on the day of your stay. Please be sure to write the full name of the person who made the reservation and the date of stay on the packing slip when you send the package.
Please note that the hotel will not accept any valuables, fragile items, electrical equipment, perishables, hazardous materials, medicines, letters, strange-smelling luggage, luggage requiring temperature and humidity control (e.g. cool delivery), or luggage that the hotel deems to be so, or luggage that the hotel refuses to accept due to its contents. We will not accept any requests for this service. In such cases, shipping and return charges will be borne by the customer. Please understand this in advance.

Do you have a delivery service?

We accept payment-on-delivery shipping only.

Is room service available? Can you deliver a cake, etc. for a birthday celebration?

If you would like something for your anniversary, etc., we can provide a message card, towel art, etc., although it would be modest. If you would like a message card, please let us know your name and the nature of your celebration.