We have outlined answers to questions that are sometimes asked to Henn na Hotel Tokyo Asakusabashi.
When making a reservation by phone, please call our reservation center (050-5894-3780)
We are not accepting reservations by e-mail.
You can book up to 4 rooms. In case of more than 4 rooms, we will accept as a group reservation. Please contact the call center.
Changes and cancellations are possible only for those who have made reservations at our call centers.
If you applied on the web, please complete the procedure on the web where you applied.
If you applied through the call center, please contact the call center.
For reservations of 10 people or less, the fee will be charged from the day before the reservation. A cancellation fee of 20% will be charged the day before the reservation, and the full amount will be charged if no notice is received on the day of the reservation or on the day of the reservation.
For reservations of 11 to 99 persons, the cancellation fee will be charged from 20 days prior to the reservation date.
If the room type reserved is the same, you can stay in the same room for consecutive nights. Please let us know when you make your reservation.
Yes, it is possible. However, for security reasons, only cards with IC chips and PIN codes can be accepted.
※Other cards and UnionPay cards are not accepted for robotic check-in.
※For AMEX cards, you will need to apply for a PIN code in advance.
Check-in time is after 15:00 and check-out time is by 11:00 A.M.
Extended check-out time is available for an additional fee of
1,500 yen per hour (including tax) from 11:00 A.M. to 1:00 P.M.
For stays after 1:00 P.M, an additional night’s room charge will be added to the room arrangement fee.
Please inquire at the front desk if you wish to stay after 1:00 p.m. The room charge varies from day to day.
Yes, if you check in after 11:59 p.m., please let the hotel know.
※No need to contact us if you check in before 11:59 p.m.
Yes, it is possible. However, please ring the intercom next to the entrance (outside) as the hotel entrance is locked after 24:00.
Free storage is available at the baggage port on the 2nd floor or at the front desk.
Children under the age of 6 who sleep in the same bed as an adult will not be charged the child’s room rate.
The maximum number of children per bed is limited to one child per bed.
Please note that we cannot accept reservations that exceed the maximum capacity.
No amenities, towels, pillows, etc. are provided for children sleeping with their parents, but please ask our staff if you wish to have them provided.
No cribs are available. Bed guards are available, but in limited supply.
Guests under 18 years of age must have a parent or guardian’s written consent.
Guests under 15 years of age must be accompanied by a parent or guardian.
Please send the form by e-mail to the hotel’s e-mail address (firstname.lastname@example.org).
If we are unable to confirm your agreement, we reserve the right to refuse your stay.
Click here to download the consent form.
We accept this as a request. Please note that we may not be able to meet your request due to congestion on the day. Please understand in advance.
We have a limited number of rooms available. For details, please contact Customer Center (050-5894-3780).
Smoking is prohibited in the entire building. (However, only Electronic Cigarette are allowed on the 3rd floor. Please apply for the Electronic Cigarette Usage Plan)
Basically, you can come and go as you please, but from 00:00 to 06:00, the main entrance is locked for security reasons.
Please touch your room key or use the intercom outside the main entrance to let us know if you do not have one.
there isn’t. For currency exchange, please call the staff at the front desk phone on the 2nd floor. A hotel staff member will assist you.
We do not accept foreign banknotes for exchange.
Hotel staff are on duty 24 hours a day, 7 days a week. In case of emergency, hotel staff will respond.
It is possible, but please observe the following
Please make sure to pay by prepayment. We will not accept any payment on delivery. (Temporary temporary payment is also not acceptable.)
When shipping: Please specify the day before or on the day of your stay. Please be sure to write the full name of the person who made the reservation and the date of stay on the packing slip when you send the package.
Please note that the hotel will not accept any valuables, fragile items, electrical equipment, perishables, hazardous materials, medicines, letters, strange-smelling luggage, luggage requiring temperature and humidity control (e.g. cool delivery), or luggage that the hotel deems to be so, or luggage that the hotel refuses to accept due to its contents. We will not accept any requests for this service. In such cases, shipping and return charges will be borne by the customer. Please understand this in advance.
We accept payment-on-delivery shipping only.
If you would like something for your anniversary, etc., we can provide a message card, towel art, etc., although it would be modest. If you would like a message card, please let us know your name and the nature of your celebration.